5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that almost all security guard companies are capable of providing the service that property supervisors want, but too often do not because of a lack of ongoing excellent control processes.
Security guard companies are unlike any vendor a property manager usually hires. If you hire a painter, then you can see whether they are doing their jobs by looking at the walls. But when you hire a security guard company, how often can you see whether the protector organization is doing their job which includes running background checks and drug screenings, providing good training for your own guards, and effectively monitoring and supervising your defenses. In most instances they probably are, but it is important to implement a system of verification and quality control to make sure that problems connected with the deficiency of performing these jobs do not start to occur.
In this article we’ll discuss five (5) simple actions to enhancing your security guard service and achieving everything you picture as your perfect keyholding hertfordshire.
Screen Your Guards Qualifications
In many states, guards are mandated to have a predetermined level of training before they can start working as security guards. If your condition is one of those states, make sure your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the sort of training that is being provided by your security company and ask yourself does it look decent.
Additionally, is your security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another superb way to screen whether the protector is a fantastic fit for your property is to conduct a brief”interview” to get a feel for the guard and to explain your expectations. This first dialogue can tell you a lot about what to expect from this guard and it gives you a chance to request another guard if you think it is necessary.
Assess Guard Training
Although most security guard companies have a very comprehensive orientation that introduces each guard to the company itself, in many cases the shield’s orientation to his assigned property isn’t quite as complete. We call the orientation for the assigned property”Site Specific Training”. Learn What your website specific training looks like:
• Does it occur at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security firm double bank? (Double banks is the process of having a seasoned guard working in the exact same time as the new guard.)
Determine the answer to each of these questions and make sure they fit with what you feel is sufficient. You should even think about sitting in on your security guard business’s orientation and your website specific training to acquire an understanding of what goes into preparing a guard to work in your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the main factors of good security guard service. When security companies provide poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to understand and better understand their duties. If the guards are not being supervised, they start to feel their job isn’t important and they start to see themselves as less of a part of the security group. When guards do not feel as part of your group it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t demand onsite oversight, how can your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the 2 methods of remote supervision that prove most effective are:
Officer Tour Tracking Systems
In case your guards are required to produce rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they’re on your premises. These tracking systems permit the security guard company to track the time and log the action of the guards while they’re making rounds to several areas on your premises. Most Officer Tour Tracking Systems can generate reports which enable the security guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the security guard company provides a way of earning sure each guard is secure and alert. Using guards check-in regularly together with the security guard company, at least every 30 minutes, guards feel their safety is important and being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your defenses are always good ways of finding out exactly what is happening with your security as you are not there. During these inspections, make sure that you ask your security guards questions about their responsibilities and duties to make sure they understand their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Bear in mind, when selecting a security consultant be confident the consultant isn’t actually a security guard company. If so, your audit is guaranteed to turn up problems with your existing security guard company.